Refund policy

For products other than OTC items and medical devices, we offer a 30-day return policy. This means you may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@starsidedrugs.com. Please note that returns must be sent to: 41-15 Kissena Blvd, Flushing, NY 11355.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@starsidedrugs.com.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, including OTC products, medical devices, prescription medications, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to receive the item you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at support@starsidedrugs.com.